Privacy Policy

This Privacy Policy describes how Ben's Air Duct Cleaning ("we," "us," or "our"), located at 925 Berea Industrial Pkwy, Berea, OH 44017, collects, uses, discloses, and protects personal information when you visit this website, request a quote, schedule service, apply for a job, or otherwise interact with us.

Information We Collect

• Information you give us: name, phone number, email address, service address, and details about your ducts, dryer vents, or property when you request a quote, book service, leave a review, or apply for a job.
• Information collected automatically: device type, browser, pages visited, referring URL, and approximate location, via cookies and similar technologies (see "Cookies & Analytics" below).
• Call and lead tracking: when you call our tracked phone numbers or submit a form, our call/lead-tracking provider records the source of the call or lead (and calls may be recorded for quality — you'll be notified on the call where required by law).

How We Use Your Information

• To respond to your request, provide quotes, schedule, and perform service.
• To communicate about appointments, arrival windows, follow-ups, and warranty work.
• To process payments (see "Payments" below).
• To evaluate job applications you submit.
• To measure marketing performance and improve this website and our services.
• To comply with legal obligations and protect our legal rights.

SMS / Text Messaging Consent (TCPA & A2P)

If you provide your mobile number and opt in to text messages, you consent to receive service-related SMS from Ben's Air Duct Cleaning (appointment confirmations, arrival windows, follow-ups, and quote responses). Consent is not a condition of purchase. Message frequency varies; message and data rates may apply. Reply STOP to opt out at any time and HELP for help. We do not share your mobile number or SMS consent with third parties or affiliates for their marketing purposes. Opt-out requests are honored promptly.

Cookies & Analytics

We use cookies and similar technologies for site functionality, analytics (e.g., Google Analytics / Tag Manager), and advertising measurement (e.g., call and form tracking). You can control cookies through your browser settings; blocking some cookies may affect site functionality. Where a consent banner is presented, your choices are honored.

Payments

We accept Visa, Mastercard, Discover, American Express, Cash. Card payments are processed by third-party payment processors; we do not store full card numbers on our systems. Processors handle your payment data under their own privacy policies and PCI-DSS obligations.

How We Share Information

We do not sell or rent personal information. Except for the limited advertising-measurement cookies described in Your Privacy Choices below, we do not share personal information for cross-context behavioral advertising. We share information only with: (a) service providers who help us operate (scheduling, communication, payment, analytics, call tracking, website hosting), bound to use it only for our purposes; (b) professional advisors; and (c) authorities when required by law or to protect rights and safety.

Your Privacy Rights

We serve customers in Ohio, which has not enacted a comprehensive consumer privacy statute; regardless, we voluntarily extend the following rights to all visitors, consistent with CCPA/CPRA-style frameworks: the right to know what personal information we hold about you, to correct it, to delete it (subject to records we must keep for tax, warranty, or legal reasons), and to opt out of marketing communications. To exercise any right, call (216) 702-8778 or email [email protected]. We will verify your request and respond within 45 days. We never discriminate against you for exercising these rights.

Your Privacy Choices — California Residents (CCPA/CPRA)

If you are a California resident, the California Consumer Privacy Act as amended by the CPRA gives you specific rights, and this section is our notice at collection. In the preceding 12 months we have collected these categories of personal information:

• Identifiers: name, phone number, email address, service address, and IP address — collected from you directly and from your device.
• Commercial information: the services you request, quotes, and service history.
• Internet or network activity: pages visited, referring source, device and browser type — collected via Google Analytics 4 and Google Tag Manager.
• Audio information: calls to our tracked phone numbers may be recorded through our call- and lead-tracking provider, WhatConverts (you will be notified on the call where required by law).
• Approximate geolocation: the general area inferred from your IP address.

"Sale" and "sharing." We do not sell personal information for money. Our use of Google advertising-measurement cookies (a Google Ads conversion tag loaded through Google Tag Manager) may be considered "sharing" for cross-context behavioral advertising under the CPRA. We do not knowingly sell or share the personal information of consumers under 16 years of age.

Your rights. You have the right to:

• Know / access the personal information we hold about you.
• Correct inaccurate personal information.
• Delete personal information (subject to records we must keep for tax, warranty, or legal reasons).
• Opt out of the "sharing" described above.
• Non-discrimination: we will never deny service, charge a different price, or provide a different level of service because you exercised any of these rights.

How to opt out of sharing:

• Click Decline on the cookie banner shown on your first visit.
• Turn on Global Privacy Control (GPC) in your browser — we honor the GPC signal automatically as a valid opt-out of sale/sharing.
• Or contact us at (216) 702-8778 or [email protected].

To exercise your know, correct, or delete rights, call or email us using the contact details above. We will verify your request (typically by matching the contact details on file) and respond within 45 days. You may designate an authorized agent to submit a request on your behalf; we will require proof of the agent's authorization. This section was last updated on July 3, 2026.

AI & Automated Tools

Some content on this website is drafted or organized with the assistance of AI tools and reviewed by our team. If we deploy automated chat or assistant features, they will be identified as automated; information you share with them is handled under this policy. We do not use your personal information to train third-party AI models.

Data Retention & Security

We keep customer records only as long as needed for service history, warranty, tax, and legal requirements, then delete or de-identify them. We use reasonable administrative and technical safeguards appropriate to a business of our size; no method of transmission or storage is 100% secure.

Children

This website is not directed to children under 13, and we do not knowingly collect their personal information. If you believe a child provided us information, contact us and we will delete it.

Changes to This Policy

We may update this policy from time to time. The latest version always lives on this page with its effective date. Material changes will be flagged on this page.

Contact

Ben's Air Duct Cleaning
925 Berea Industrial Pkwy, Berea, OH 44017
(216) 702-8778 · [email protected]